This Privacy Policy describes how Rio Digital Holdings LLC ("we", "us" or "our"), operator of The Paws Holdings Brand at thepawsholdingsbrand.com (the "Site"), collects, uses and protects personal information. By using the Site, you agree to this Policy.
1. Information we collect
- Identity & contact data: first and last name, email, shipping and billing address, phone number.
- Order data: items purchased, amounts, order ID, delivery preferences.
- Payment data: handled exclusively by Stripe. We never see or store full card numbers on our servers.
- Technical data: IP address, browser type, device information, pages visited, referrer, timestamps.
- Marketing data: email opt‑ins, campaign engagement (only with your consent).
2. How we use your information
- To process and deliver your orders and issue receipts.
- To provide customer support and respond to inquiries.
- To improve Site performance, security and user experience.
- To send marketing communications — only when you have opted in, with an unsubscribe link in every email.
- To comply with legal obligations (tax, accounting, fraud prevention).
3. Legal bases
We process personal information on the basis of performance of a contract (to fulfill your orders), your consent (for marketing and non‑essential cookies), our legitimate interests (security and improvement of the Site) and compliance with legal obligations.
4. Sharing of information
We share your information only with service providers that are necessary to run the Site and fulfill orders, including:
- Payment processing: Stripe, Inc.
- Shipping carriers (e.g., USPS, UPS, FedEx, DHL).
- Email and customer‑support tools.
- Hosting provider: Vercel Inc..
- Analytics and advertising partners where you have given consent.
We never sell your personal information.
5. Cookies and analytics
We use strictly necessary cookies required for the Site to function (e.g., to maintain your cart). With your consent, we may use analytics and marketing cookies (e.g., Google Analytics, Meta Pixel) to understand how visitors use the Site. See our Cookie Policy and use the cookie banner to manage your preferences at any time.
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information ("right to be forgotten").
- Object to or restrict certain processing.
- Request data portability in a machine‑readable format.
- Withdraw consent for marketing or non‑essential cookies at any time, without affecting the lawfulness of processing before withdrawal.
- Lodge a complaint with a supervisory authority. If you are located in the European Economic Area (EEA), United Kingdom or Switzerland, you have the right to lodge a complaint with your local data protection authority (e.g., CNIL in France, ICO in the UK, or your national DPA). You may find your authority at edpb.europa.eu.
To exercise any of these rights, email contact@thepawsholdingsbrand.com with the subject line "Privacy Request". We will respond within 30 days (or sooner where required by applicable law).
7. Data retention
We retain personal information as long as necessary to provide the Site and comply with our legal obligations (e.g., tax records for 7 years). After that period, data is securely deleted or anonymized.
8. Security
We use technical and organizational measures to protect your data, including TLS encryption in transit and access controls. Payments are processed on Stripe's PCI‑DSS‑compliant infrastructure.
9. Children
The Site is not directed to children under 13. We do not knowingly collect personal information from children.
10. International transfers
Our service providers may process your data outside your country of residence. When doing so, we rely on appropriate safeguards such as Standard Contractual Clauses.
11. Changes to this Policy
We may update this Policy periodically. The "last updated" date at the top reflects the most recent version.
12. Data controller & contact
The data controller responsible for your personal information is:
Rio Digital Holdings LLC
1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States
Email: contact@thepawsholdingsbrand.com
Phone: +1 (816) 597-2910
EIN: 98-1929882
For data protection enquiries (including GDPR requests), please email contact@thepawsholdingsbrand.com with the subject "Data Protection".